1. Introduction
Detail My Car ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (detailmycar.net), request a quote, schedule a mobile detailing appointment, or communicate with us.
By accessing our website or utilizing our premium detailing services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that you voluntarily provide to us when expressing an interest in obtaining information about our services or when contacting us. This includes:
- Personal Identification Information: First name, last name, email address, phone number, and physical service address (home or office).
- Vehicle Information: Make, model, year, and condition of your vehicle to provide accurate quotes and service recommendations.
- Payment Information: We utilize secure third-party payment processors (such as Square or Stripe). We do not directly store your credit card numbers.
- Communication Data: Records of your contact form submissions, quote requests, phone calls, SMS messages, and emails.
3. Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns to improve our digital experience:
- IP address, browser type, and operating system.
- Pages viewed, time spent on pages, and referral sources.
- Device identifiers and mobile network information.
This information is collected through cookies and similar tracking technologies. Please review our Cookie Policy for more details.
4. How We Use Your Information
We use the collected information to operate our luxury mobile detailing business and provide you with concierge-level service:
- To schedule, manage, and fulfill your mobile detailing appointments.
- To send appointment confirmations, reminders, and updates via email or SMS.
- To provide accurate quotes for ceramic coatings, paint correction, and detailing packages.
- To process payments and issue invoices.
- To respond to your inquiries and offer customer support.
- To improve our website, marketing efforts, and service offerings.
- To send promotional communications (you may opt out at any time).
5. Data Sharing and Disclosure
Detail My Car does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share data with trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling software providers, and email/SMS marketing platforms. These providers are bound by strict confidentiality agreements.
- Legal Compliance: We may disclose information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, sale, or transfer of business assets, customer information may be transferred as a business asset.
6. SMS and Marketing Communications
If you provide your phone number, you consent to receive SMS text messages regarding your appointments, service updates, and occasional promotional offers. You can opt out of promotional messages at any time by replying "STOP". Please refer to our SMS Terms & Conditions for more information.
7. California Privacy Rights (CCPA/CPRA)
If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You may request disclosure of the specific pieces and categories of personal information we have collected about you.
- Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions.
- Right to Correct: You may request correction of inaccurate personal data.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us using the information provided below.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.
10. Contact Information
If you have questions or comments about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Detail My Car
1900 West Jan Way
Santa Ana, CA 92704
Phone: (657) 766-8469
Email: carwashmobileoce@gmail.com